The IT Support technician monitor and maintain the computer systems and networks of the organization. He/she will be installing and configuring the computer systems, diagnosing hardware and software faults and solving technical and applications problems, either in person or remotely.
Furthermore, the IT Support technician will provide specialist support for the preparation and/or review of the technical documentation for IT equipment purchases within the ELI-NP IT group.
Main Responsabilities:
Main Tasks:
Providing technical support for IT hardware (desktops, laptops, etc.) issues that end-users can encounters;
Provides support for end-users software installation, deployment and troubleshooting(Windows/Linux/Mac OS, MSOffice, VPN accounts, Eduroam accounts, etc.)
Physical support for other IT equipment including servers, switches, printers, cabling, video conferencing equipment, wireless LAN etc
Perform basic daily system monitoring, verifying the integrity and availability of all underlying resources, systems and key processes
Be involved in IT asset management from ELI-NP
Professional background:
High school graduate with baccalaureate diploma
Practical experience in and knowledge of the main tasks as described in the job profile above
Minimum 5 years overall IT experience with 2 years of experience working in network wiring and TCP-IP
Experience in analyzing hardware and software malfunctions to diagnose the root cause of the issue
Solid general understanding of IT
Experience with Microsoft Windows 7/8/10) systems and their components/technologies
Entry-level vendor certifications that apply to the aforementioned technologies and/or products are considered a plus
Familiarity with working in an environment that follows industry best practices, both networking- and security-oriented, is considered a plus
Good interpersonal skills, a strong team spirit and a result-oriented attitude, as well as a capability to deliver when working under tight deadlines
Ability to establish new standards for quality, performance or productivity
Fluent in English
Working arrangements/Conditions of employment:
Full time position, based in Bucharest - Magurele, Romania .
Included: private medical coverage, paid annual leave.
Motivating salary, at European level, based on qualifications and experience.
The candidate should be available to travel abroad for scientific collaboration at various research infrastructures,
for part of their time.
Applications:
The applications shall be accompanied by the documents requested in the Rules of Selection for this position.
The applications shall be sent to the Human Resources Department at human.resources@eli-np.ro